BASIC SHIPPING INFORMATION:

PLEASE UNDERSTAND THAT THE ITEM TAKES TIME TO PROCESS BEFORE SHIPPING, SO IF WE SAY "SHIPPING USUALLY WITHIN 2-3 BUSINESS DAYS THAT MEANS THE ITEM WILL LEAVE THE DISTRIBUTION CENTER WITHIN THAT TIME, BUT YOU HAVE TO ALLOW FOR TIME TO GET TO THE DESTINATION.

Shipping Fee Calculation: We realize shipping charges are steep, but that is because gas prices have risen and the shipping companies have passed that charge on to us. WE DO NOT CHARGE HANDLING FEES! Shipping fees online are assessed directly through the UPS website according to the weight of the shipment and from our location in Michigan. Most of our distributors are located in another part of the U.S. or Canada. We pay any differences assessed by our distributors for the destination differences and do not pass it on. Canadian customers MUST click the UPS-Canada button in order to get assessed a shipping fee. Otherwise the order will be held up until we can collect the shipping charges. If you are charged an excessive fee for shipping that is higher than the charge actually is, we will rebate you the difference. WE DO NOT ASSESS THE SHIPPING CHARGES, THEY GO BY WEIGHT OF PRODUCT AND DESTINATION, AND ASSESSED THROUGH U.P.S.

Destinations:We ship to any Continental U.S. state and most items can be shipped to Canada. Canadian orders MUST select the UPS Canada button at checkout. We can ship to whomever you want, so the mailing address does not have to be the billing address. INTERNATIONAL Shipping pay be possible, but it dependents on the supplier, so please contact us to find out if it's possible, and the rate. Our website does not calculate shipping charges for international orders, so the order will be delayed until shipping charges are paid. We will contact you with that information and how to pay the shipping within the next business day.

Orders over $150 If your order is over $150, shipping is FREE - within the continental United States and by ground only. *Exceptions: if the total cost of shipping is over $30 (usually large quantities of glass) we will allot $30 toward shipping, but customer must pay the difference. If you are shipping to Canada, and there is no shipping assessed at checkout (because you did not click UPS-Canada), it is only a subtotal and you will be contacted with the charge and how to pay it before the order is sent to the supplier. All orders must be paid in full before shipment is made.

Shipping Time:Orders usually are processed and shipped from the manufacturer in 2-3 business days, unless otherwise specified. Allow additional time to ship from manufacturer to your destination. For personalized items, please allow an additional 3-7 business days. It depends on the time of the year, the amount of orders ahead of you, etc.

Holiday Shipping: We follow the timelines of the shipping company (UPS, FedEX or USPS). For holiday delivery you will need to add an additional 2-3 business days for delivery, so plan accordingly.

We do not carry merchandise in stock. All items are drop-shipped directly from the manufacturer, and are located throughout the U.S. and Canada (We only work with U.S. and Canadian companies). In all cases, the manufacturer is a reputable company with years of experience who wants to make the customers happy. They will do their best to get the merchandise to you in perfect condition, and in a timely manner. Please be sure to give your complete shipping address to avoid any delays. If an item is returned due to a bad address, there will be a 20% restocking fee as well as a charge for shipping.



REFUND, RETURNS and CANCELLATIONS POLICIES:

There are NO refunds, exchanges or returns on formal wear, jewelry, or personalized items - unless the merchandise arrived damaged upon arrival. In that event, they will be exchanged for the same item originally ordered. There are no refunds on these items. If the order is cancelled within 24 hours of placement (before the order is shipped) a $10 cancellation fee will be charged (because we are charged by the credit card company) and you will receive a credit for the balance immediately.

Items that arrive in error, or damaged - you must notify us within 24 hours of receipt and we will proceed with return information from there. We will exchange for the same item with no additional charge to you if it is damaged. If the wrong item was delivered we will accept the return and work with you for credit or replacement.

Items that arrive BUT YOU DO NOT WANT. You will be charged a restocking fee of 20%, and you must pay for return postage. Again, It depends on the item (see above, no returns on jewelry, clothing or personalized items - no exceptions). You must notify us within 24 hours of receipt or we will not take it back, and it must be received back within 30 days.

The merchandise must in returned in the original wrapper, unused, and you must have a return authorization # from us. NO RETURNS WILL BE ACCEPTED AFTER THIS TIME! This is a small shop and we do not carry the merchandise ourselves to return to stock and resell. We have to go by the rules of the suppliers and can not afford to pay the extra charges incurred by the suppliers on orders you received and then changed your mind.

NOTE: WE WILL ISSUE A CREDIT AS SOON AS WE ARE NOTIFIED THE MERCHANDISE HAS BEEN RETURNED TO THE DISTRIBUTOR INTACT, HOWEVER IT MAY NOT APPEAR ON YOUR CREDIT CARD FOR UP TO 7 BUSINESS DAYS AFTER WE PROCESS THE REFUND. SOME CARD COMPANIES DON'T SHOW CREDITS FOR UP TO TWO BILLING CYCLES. Banks are very quick to take the money off an account, but they take 7-14 days to process refunds. This is nothing we can control.

To receive an authorization # you must contact us by email within 24 hours of delivery. NO REFUNDS WILL BE GIVEN UNTIL MERCHANDISE IS RECEIVED AND INSPECTED BY THE DISTRIBUTION CENTER.

CANCELLATION OF ORDER:Orders may be canceled within 24 hours, as long as the merchandise has not already been shipped. A $10 cancellation charge will be charged. If the item is already shipped you will need an authorization # and pay for return postage. EXCEPTION: NO cancellation can be allowed on personalized items.



GIFT BASKETS

Returns: All damage claims, missing components, items effected by heat must be filed in writing via fax or email within 3 business days of the gift being received. NO exceptions.

If the gift is simply not wanted, or the customer is not satisfied they may ship it back to us at their own expense and receive a partial, and in some cases a full refund. The refund is based on the gifts perishability and condition upon being returned. The gift must be unopened and not tampered with. NO REFUND WILL BE ISSUED UNTIL THE ITEM HAS BEEN RECEIVED AND INSPECTED BY THE MANUFACTURER.

If the gift is damaged, or spoiled and it is still within the 2 days of being received: We will call tag the original gift and either ship a new one or refund the gift in full. However if we can not call tag the gift no refund or credit will be offered.

If for any reason other than damages or errors on our part, a customers wants to return a gift, or they refuse it upon receipt, they may do so at their own expense plus an additional 20% restocking fee. If our manufacturer has committed an error, or a gift is damaged, the manufacturer will retrieve the gift and refund it in full or re-ship it. No additional discounts will be offered.

Substitutions

We do reserve the right to make substitutions in gift baskets, and find the need to at various times throughout the year. Also, not all packaging may look identical to the products photographed as designer packaging does change quite frequently. With this in mind please be aware that a substitution or variance in flavor or packaging does not justify an item being returned at our expense.




FREQUENTLY ASKED QUESTIONS:

1) If I have a question about a certain item before I purchase it, who do I contact?

Contact us at: celebratemilestones@comcast.net. and we will be glad to answer your question as soon as possible after we receive it. If you want a quicker answer, call us at: 269-362-1085 during our regular office hours.

NOTE: TERMS MAY BE SUBJECT TO CHANGE WITHOUT NOTICE.

2)I don't understand how you price your items. Can you explain?

HOW TO READ OUR PRICING ON QUANTITY ITEMS

Many of our items have "Quantity Pricing," which means you can get a discount if you purchase in larger quantities.

The "LOWEST PRICE" is the price for the highest quantity purchase. YOU MUST CHOOSE THE CORRECT QUANTITY PARAMETER TO GET THE CORRECT PRICE FOR THAT ITEM. (Note: if you choose the highest quantity price, and are purchasing a small quantity, I can not process the order until the correct payment is made.)

Purchasing in smaller quantities has a higher price than if you purchase large quantities.

Example: You want to purchase 50 of Item #12-14042 “Butterfly” Silver-Metal Bookmark
Quantity Pricing in the description is: 1-23 bookmarks $2.33 each; 24-47 bookmarks $1.69 each; 48-95 bookmarks $1.30 each; 96+ bookmarks $1.12 each.

The price for 50 bookmarks would be $1.30 each. If you wanted "25" bookmarks the price would be $1.69 each.

At the top, choose the quantity 48-85 (because 50 items is between this number). You can choose the exact number after you click "Add to Cart" and it will take you to the next page where you can enter "50." (If you wanted 25 click 24-47)

You also will see (+.18) behind the 48-85. This is for the computer to calculate the price. It means the price for 48 to 85 bookmarks is $.18 higher than the lowest price. (For 25 bookmarks the price would be $.57 more than the lowest price.

Unfortunately, with this system we are not able to show it an easier way, but at the end you will pay only $1.30 for each bookmark when ordering "50" items, and you pick the exact number you want on page 2 of the cart.

I hope this helps you to shop our store. Once you get the hang of it it will get easier. If you have any questions you are definitely welcome to contact me to help you out.

3)I received an item that I did not order. What do I do?

Contact us at celebratemilestones@comcast.net. and we will issue you a return authorization # to send it back to the manufacturer - at our expense. If you were charged for shipping for this item we will issue you a credit for the shipping on that particular item as soon as it is received.

4) What if I refuse the item when delivered?

There is a 20% restocking fee for all items returned without being opened, plus we keep shipping charges. Unfortunately, we have to pay the manufacturer to restock this item, and pay the shipping charges, in addition to a cancellation fee. We can not afford to offset these charges when someone changes their mind. We will issue a refund for the difference as soon as the item is received and inspected by the distributor.

5) The dress I ordered did not fit. Can I return it?

Unfortunately NO. We do not stock merchandise and the manufacturer and distributors we use for dresses (unless stated on the page of the item) refuse returns or exchanges unless they arrived damaged.

We ask that you follow the directions for measuring yourself to find the right size. We have provided the directions and size chart for each dress that is issued directly from the manufacturer. You can find this chart by clicking the "View the size and measuring chart" link. The manufacturer has provided this information to help you determine the correct size and the measurements are true to their dresses. EXCEPTION: if you received a different size than what you ordered. Only then will there be a return. You will need to notify us within 24 hours of receipt of the dress for an exchange to be made for the correct size.

6) The merchandise I order arrived damaged. What do I do?

Contact us by phone or email within 24 hours and we will contact the distributor to get an authorization number for you to send it back. You will receive an exchange on the item after the distributor has checked it out. No credits will be issued, only exchanges. --------------------------------------------

Note: This is a small business, and we can not afford to pay out of our pocket for people changing their minds. We are charged by the credit card company, and sometimes the distributor, for returns and cancellations. If the error is ours, or we did not know an item was on backorder, we will be happy to refund your full amount, and pay the fees out of pocket. Otherwise, we must pass on the charges to you.